• Sync Will Not Download Phonebook
• Ford Sync Won't Pair
• Download Phonebook To Sync
• Phone Won't Sync With Ford

I have a Ford Edge, with a Blackberry Motion, everything works except the download of the contacts. I've tried everything as well, and no luck, what if a factory reset doesn't work??? The factory reset resolved all problems with Android Auto and Bluetooth connectivity including contact sync with my Ford. Press “OK” again. Depending on your phone, you may be asked to allow Sync to access your phonebook. On your phone, check the “Do not ask again” box, then press “OK”. Enjoy your Sync experience! Call Tom’s Ford at (732)264-1600 or schedule a visit for help pairing an Android Phone with Ford Sync. Now enjoying my freedom with an S7 Edge on Verizon ( I hate Verizon least of all ). The media audio on the Bluetooh settings for the Sync on the phone was enabled at first now it switched to off and wont let me switch it to on, I gave the phone all the permissions it asked for when setting it up with my car radio. Galaxy S 7 and Ford. Ford personnel and/or dealership personnel cannot modify or remove reviews. Turn on the Automatic Phonebook Download feature. 2015 model year, SYNC-equipped Edge, F-150, Focus, and Mustang. If you have an older vehicle that is not listed above, follow. Note: SYNC Connect, an optional feature on select vehicles (includes SYNC Connect service for five years from the original vehicle sale date as recorded by the Ford dealer), is required for certain features. SYNC Connect subscription fees apply after five years. Note: Always take your key or key fob with you when you leave your vehicle. Feb 17, 2016.Sync is a system for pairing your phone to a Ford vehicle, sometimes customers who buy a used vehicle have a difficult time doing so because they.

Dec 11,2018 • Filed to: iPhone Transfer • Proven solutions

Part 1: How to connect iPhone to Ford Sync

You have the option to connect your iPhone to Ford Sync via bluetooth. You can use your iPhone features if you connect or pair your Bluetooth for syncing. The pairing feature allows bluetooth devices to communicate securely with each other. This way you can make a call, receive a text message or you can use Sync Services.

1. Connect your iPhone to Ford Sync via bluetooth

• Step 1 On your iPhone you can find Bluetooth, the wireless technology that allows your device to connect to SYNC, on the Main menu under Settings. Open the Settings tab and you can see under 'Wireless and Networks', the 'Bluetooth' feature.
• Step 2 After you have accessed Bluetooth settings, you need to tap on discoverable or hands-free. You may also need to scan for sync on your device.

In your car on the steering wheel, the Phone control is labeled with either the word or an icon with a single or double arrow. You should know that the Phone feature from your car activates the phone menu, accepts incoming calls, or ends a call.

On the Center Console, Phone feature pairs your Bluetooth with your enabled iPhone, downloads your mobile phonebook to Sync and adjusts settings for Bluetooth.

2. Connect your iPhone to Ford Sync with USB

In your car, on the Media Inputs you will find the USB port. You should know that USB port provides input for USB supported media playing devices and flash drives containing Sync software updates, or your own entertainment selections and photos. Also, these ports charge your battery for your USB supported devices like your iPhone.

• Step 1: Plug in your iPhone Get the USB cable that your Iphone has and connect it with Usb port from your car, on the Media Inputs. You will see the connection icon on your iPhone`s display.
• Step 1: Open your iPhone You can make a verification by opening your iPhone and see if the Usb connection icon is displayed. Also, you can make any action suported by your iPhone, like making a call, or download your phone book.

Part 2: How to sync iPhone with Ford Sync

If you have an iPhone 6+, you should know that your idevice supports most basic Sync features. Thus it is able to connect to Sync and make, and receive hands-free calls. Also you can enjoy multiple features like use Automatic Phone book Download, Bluetooth Audio Streaming, Caller ID, Call History Download, Join Calls, Transfer to Privacy. You should know that Sync is available for making and receiving calls by using only one paired phone at a time.

• Step 1 Turn on your devices and your car. You must to turn on your iPhone, your Car and Radio/SYNC from your car.
• Step 2 Enable your iPhone`s bluetooth feature. Next step is to enable your iPhone’s Bluetooth feature and make your phone discoverable.
• Step 3 Use the Phone button. Press the Phone button in order to access the Phone Menu and then press 'OK'. Choose to add a Device displays and press 'OK'.
• Step 4 Use the Sync feature. When Sync prompts 'Press OK to begin pairing device', you need just to press 'OK'.

You will receive a notification with 'Search for SYNC on your device and enter the PIN provided by SYNC'. Press 'OK' and a six-digit number displays on the screen for 3 minutes, during which time Sync actively seeks for the same number from your phone. Next action that you need to do it is to type the number displayed by Sync on your iPhone.

You will receive a message displays confirming the phone is connected after a successful pairing.

Part 3: iPhone won't connect to Ford Sync? Fix it!

Here are the possible Ford Sync iPhone problems and solutions, which will help you solve common issues when you connect iPhone to Ford Sync.

Problem 1 Text messages issue through Sync

Solution 1 You may receive an error if you wish to send a contact address. You can receive text and send text in car through the BT connection. With Apple's Siri 1, just press of button and all should be fine.

Problem 2 Slow operation of your iPhone when sync

Solution 2 You need to maintain an excellent system performance in order to use it at maximum capacity and at a higher level. All you need to do it is to adjust Phone Pairing and Auto Phone Book Download Settings. If you have observed a slow operation and / or audio issues, performing a clean phone pair and turning off Automatic Phonebook Download can help.

Problem 3 Issue with voice recognition

Solution 3 Your Phonebook might need to be edited in order to improve the Voice Recognition. Your system’s voice recognition works better when your Phonebook contacts have a first and last name listed.

Problem 4 Bluetooth connection issue

Solution 4 Several tips can help you if your iPhone cannot connect properly: turn it off, open and close the driver’s door, wait until the software it is turned off completely and watch for the clusters to be on power off mode, wait about half of minute before proceeding and turn it on again.

Problem 5 iPhone connection issue

Solution 5 One method that might helps you is to open your iPhone and turn on the Bluetooth 'Off', and then 'On'. Just find your iPhone's Bluetooth menu and tap Off, and next step it is to tap On.

Also you can manually connect the Ford Sync with your iPhone. Just touch Phone, choose Settings and select Bluetooth Devices. There you can find 'Your iPhone'. All you need to do it is to select 'your iPhone' and tap 'Connect'. If you still get errors or the connection time takes longer than 1 minute, use the Sync feature to make a manually connection. Just find your iPhone's Bluetooth menu and tap 'Sync' to connect it.

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2011 Ford Edge

Sync Will Not Download Phonebook

This problem may be covered under warranty. Ask your Ford dealer.

CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar” warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.

Typical Repair Cost:

No data

Average Mileage:

34,750 miles

Total Complaints:

11 complaints

Most Common Solutions:

1. not sure (8 reports)
2. update from the dealer (2 reports)
3. replace cracked screen (1 reports)

accessories - interior problem

Helpful websites

• No one has added a helpful site for this 2011 Edge problem yet. Be the first!

2011 Ford Edge Owner Comments

problem #11

Edge SEL 3.5L V6

• Automatic transmission
• 38,000 miles

Within the first year of owning car, Bluetooth connection has been faulty. Phone calls dropped or do not go through at all. Also have a lot of difficulty syncing phone and iPods in general. The biggest concern is music playing on Bluetooth connection. Songs will repeatedly stop/skip, and after the pause will sound like it's been sped up. Sometimes the pauses will be several seconds long. There is no rhyme or reason, but usually happens when the car first turns out. Sometimes, it will work itself out and will not happen for the rest of the ride. But lately, it's been a more consistent issue. We had tried on multiple occasions to update software, but would get error messages. The Ford dealership we purchased the car from was no help at all.

- musicislife101388, Bensalem, PA, US

problem #10

Edge Limited 3.2L V6

• Automatic transmission
• 80,000 miles

We called on a recall on our 2011 Ford Edge and we were told we had to make an appointment. Recall on the Sync system should have been enough for the local dealer to replace it, but no, they charged us $50 had our car all day and then said, sorry we couldn't find the problem. For over three weeks the damn screen was blank, no rear security back up camera, no radio, no heat control, nothing, yet the morning we started the car to take in for the recall, the screen slowly came on after being off for a long time. No reason, just a malfunction.

The local Ford dealer said they couldn't find any errors so they charged us $50 and sent a dissatisfied customer out the door. We used to be proud to say we were a Ford family car owner. Since we bought this 2011 Ford Edge, I am embarrassed to admit I bought a ford. If you want a good car, don't buy a Ford Edge, looks are deceiving.

We are very disappointed to know the dealer has record of the recall and all they did was say maybe you should go online and download the new software update for the system and and install it in our car. We asked, well then why couldn't you do that for us and they just said, 'We don't do that'. Great service, NOT. Now I will tell everyone I know not to buy a Ford and for sure the Edge. Ford, get your act together and put your money where your mouth is. I read your big wig owners message and they are full of ----.

- darlenedart, Grants Pass, OR, US

problem #9

Edge SEL

• Automatic transmission
• 30,000 miles

The Sync system is terrible and very unreliable! It will work properly for months and then one day something strange happens with it. Unable to connect phone. Phone calls drop. Volume doesn't work ant then without touching the screen the volume runs up to max volume. It will scare the hell out of you! Can see how these touch screen systems can lead to distraction and cause accidents!! They are really the worst things to have in a vehicle! You can't do anything unless you TAKE YOUR EYES OFF THE ROAD AND LOOK AT THEM! THAT MAKES A LOT OF SENSE!! Give me back my buttons and dials so that I can control EVERYTHING without taking my eyes off the road! Let us all drive safely again!

- Jim M., Indian Land, SC, US

problem #8

Edge SEL

• Automatic transmission
• 65,000 miles

A D V E R T I S E M E N T S

The Ford Sync MyTouch system would reboot itself randomly over the past 6 months and earlier this month, it completely died. No radio, etc for an entire week.

I brought it in and the dealer fixed it over a three day period since it was still under warranty.

Thanks Ford!

- redfuzz88, Georgetown, TX, US

problem #7

Edge Limited V6

• Automatic transmission
• 76,500 miles

The Syncing system doesn't work properly - from just not functioning at all, to dropping calls, only partially working, etc. I believe this is all caused by an electrical problem, which I will enter as a separate complaint. Various problems happen randomly each time we get in the car, and this is one of them. This is a common problem with the 2011 Ford Edge, is obviously caused by incorrect manufacturing of the car, and Ford should take responsibility for it and make it right for their customers!!! RECALL THE CARS, FORD!

- Dc S., Bakersfield, CA, US

Search CarComplaints.com for these popular complaint phrases...

problem #6

Edge Limited V6

• Automatic transmission
• 36,600 miles

A week ago, after I performed the most recent SYNC update, my navigation stopped working. It gave me an error about a faulty SD card. I tried many things, but nothing worked. Fortunately there is an extended warranty on the system so it didn't cost me anything. I REALLY like the SYNC system. It was actually a selling point for me. I just hope this is the last issue I have with it. My father has an explorer and had all kinds of issues with his system but after several updates, which were done a couple of years ago, he has been problem free. My Edge is a 2011 and was bought used recently; therefore, perhaps the owner never did the update.

- nicknack, Lexington, SC, US

problem #5

Ford Sync Won't Pair

Edge

• Automatic transmission
• 16,000 miles

Ford dealer says they have no complaints but web is full of them I have an iPad a iPod and two iPhones I did not break them and did not break this,

- raineyday2day, Afton, VA, US

problem #4

Edge

• Automatic transmission
• 7,000 miles

Since nearly the day I purchased the vehicle, the SYNC/MYTOUCH system never worked. The 1st instance was the radio volume changed on it's own. And then no one could hear me when I talked on the SYNC Bluetooth phone system.

After that, it has been a CONSTANT problem. After taking the vehicle in for the 18th time (seriously) and AGAIN being told that 'this is the final update to the system', only to have it stop working again, I gave up and filed suit.

Along w/ the aforementioned issues, here are some moreI don't have the radio on, but when I shut the car off and open the door to exit the vehicle, the radio turns on and stays on for about 5-10 minutes

the screen will go blank

the navigation works intermittently

voice commands are inconsistent.

the phone will pair. work for a few weeks and then stop working for no known reason.

odd and random icons will appear on the MYTOUCH screen.

intermittently the sun roof will not work. It'll open but wont close and we have to PULL it closed.

This is just a BIT of the ongoing problems I've had w/ this vehicle.

And all for the bargain price of only $38,000 !!!!!!!!!!!!!

- Robin B., Chino, CA, US

problem

Download Phonebook To Sync

#3

Edge SEL 3.5L

• Automatic transmission
• 31,069 miles

I bought two 2011 ford edge. Almost fully loaded.

VIN:2FMDK4JC9BBA87230

When i first drove off the Lot i Loved the Vehicle. It felt like a Tank on the road. I started using the Ford

My touch system and it seemed slow. Then it started to freeze and restart at random times stating 'Preforming

scheduled restart'. I went back to the dealership, and they told me this is an isolated problem, and they

reloaded the software. In the first two weeks i was at the dealer ship 7 times to reload the software. I was

angry but civil, and wanted to return the vehicle. As i learned later it was completely within my rights to

retun the vehicle then. But the service manager assured me that an update was coming out in 2 weeks. so i

Phone Won't Sync With Ford

waited. 2 weeks became 4. 4 weeks became 3 months. 3 months became 6. Ford would not Return the vehicle stating

'The vehicle is not defective, it is just not working as it should. ' it took ford 1 year and 3 months to fix

the car to 90%. it still is not fixed. Now it is 1 year and 8 months later and they apologize and give me an

extended warranty. I WANT TO RETURN THE CAR AND HAVE MY MONEY BACK!!

- davidgutnik, Toronto, Ontario, canada

problem #2

Edge Limited V6

• Automatic transmission
• 100 miles

The 2011 Ford Edge is a great driving car. It's the in-dash software-driven electronics (Ford Synch and My Ford Touch) that are the problem. It has been back to the dealer for 'software downloads' at least 8 times in the first eleven months. I've had screen blackouts; mysterious black boxes appearing in the video screen; phone synch problems; the radio will just quit unexpectedly and will only come back on if you turn it off and on repeatedly. The navigation system keeps rejecting the SD card so you have to stop, pull out the card, reinsert it and go through an installation process. The Sirius Satellite radio didn't work from new on. I kept getting instructions to go outside and wait 15 minutes for it to synch. I tried this at least four times and it never synched. Now I'm being badgered by Sirius satellite to pay for something that has never worked when it was free. This is my second Edge. My 2007 performed flawlessly for 39 months. It never needed anything and I was so happy with it that I sold it to a very close friend and decided to lease another one. While I love all the toys, they're only enjoyable when they work. When they fail, it only leads to frustration and more down time at the dealer. I understand Microsoft wrote the code. Go figure! It appears that it's just another buggy piece of MIcrosoft software. I only have a little over a year left on the lease and this car is going back. Someone else can live with the problems. It's too bad because the car is comfortable and a nice driver and the concept behind the dash toys is great. In my opinion the software was not properly debugged before it was put into production. What a shame.

- Ed S., Estero, FL, US

problem #1

Edge SEL 3.5L V6

• Automatic transmission
• 1,500 miles

The MyFord Touch/SYNC System has repeatedly malfunctioned. I have brought it back and forth to the dealer for servicing 7 times now. The screen/module has been replaced once, new sensors have been installed, and now a new body throttle has been installed during its most recent visit. The malfunctioning has included the radio, the heat/AC, turn signals, and Bluetooth. With the radio, sometimes it randomly shuts down on its own, or changes stations with changing volume. I have been stuck driving in the rain without defrosters and spent 100 degree days over the summer without AC. The turn signals sometimes will not click off and I will drive for miles with my right blinker stuck on. It is a random miracle for me to be able to make a call without the Bluetooth shutting down in the middle of the conversation. Most recently, this car has been randomly stalling. Sometimes I am in my driveway, other times I am in the middle of a hill. So convenient. For a car that is less than 6 months old, this is just completely unacceptable.

I made the mistake of giving Ford Motor Company the chance to make things right by applying for the Buy-Back Program. However, after weeks of useless phone calls and trips to the dealer, I was told that my car would not be bought back. I am now pursuing arbitration through the NYS Lemon Law. My 'gripe' is this is ridiculous. The solution has been to throw random parts at the car, with the hope that one of them will resolve the issues.

My family has been customers for Ford for year but this will definitely be the LAST Ford purchased. I would not recommend Ford to my worst enemy. Customer satisfaction is clearly not a concern for this pathetic company.

- brinnny, Stone Ridge, NY, US